Privacy policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, contact, or make a purchase from moncheriny.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
When you make a purchase, attempt to make a purchase, contact us, or place an order by phone or text message, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect generally to fulfill orders placed through the Site or through phone/text ordering, including processing payments, arranging for shipping, and providing invoices, order confirmations, payment coordination, shipping updates, and customer support.
Additionally, we use this Order Information to:
- Communicate with you;
- Process and fulfill your orders;
- Coordinate secure payment by phone when requested;
- Provide order confirmations, shipping updates, and customer support;
- Screen orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use Device Information to help us screen for potential risk and fraud, and more generally to improve and optimize our Site, including by generating analytics about how customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns.
SMS/Text Messaging
If you provide your mobile phone number or contact us by text message, we may use your phone number to send transactional and customer service text messages related to your orders, payment-call coordination, shipping or order status, and customer support. Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. You can reply HELP for help.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Mobile information may be shared with service providers only as needed to operate our store, process orders, send transactional messages, provide customer support, or comply with law.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy
We may use payment processors, shipping providers, communications providers, analytics providers, fraud prevention services, and other service providers to operate our store, process orders, communicate with customers, provide customer support, and improve our services.
We may also use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, by phone, or by text message, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal, tax, accounting, fraud prevention, and operational recordkeeping obligations.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or for other operational reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@moncheriny.com.
